Mobile phone and PDA usability diagnostic tests is critical to your business. Actually mobile and handheld wonderful testing could possibly be even more important than computer-based wonderful testing. The main reasons for this are:
– The number of people accessing the Internet from mobile phone and handheld devices is increasing in a massive rakadm.com cost – in 2008 on your there’ll end up being an estimated 49.50 million PDAs sold international.
— People generally have way less experience of using their mobile to get online than they do of using their pc. This means that computer-based users can be assumed to get a higher level of existing expertise than mobile and handheld users.
— The platform through which users gain access to your site can be far less predictable when using mobile phones. Computer-based readers generally simply differ from one other in their internet browser and operating system (i. e. most people will make use of a screen, mouse button and keyboard), whereas the various types of mobile phones and PDAs are different can greatly.
Which will mobile phones and PDAs should you consider?
Mobile phone devices and PDAs can differ from a single another substantially, and this will certainly radically modification how people experience and use websites. Some of the ways in which handheld equipment can differ contain:
– Screen-size (small or large)
– Screen layout (portrait vs . landscape)
— Input equipment (stylus, numeric keypad, dial-wheel, QWERTY keypad)
Because the cellphone / PDA that an individual is using will have this sort of a unique effect on the experience of your site, you should try to test with as many mobile phones and PDAs as it can be.
Of course , tests with every cellular phone and PDA is unattainable. Here are some ways to help reduce the number of equipment you’ll need to test out with:
— Your cellular site visitors could belong to a specific audience. Several audiences often prefer particular types of phones (e. g. phones with big screens that will support via the internet access vs . small-screen models that aren’t).
– There are ‘phone families’ that offer the same user encounter (and will not need to be examined individually).
– You may only want to test considering the most popular mobile phones in Europe or perhaps the most popular models that are to be used to get your site (you actually can look at your site stats to find out this kind of information).
Who do you wish to test with?
The people you would like to conduct the mobile phone simplicity testing visits with can, of course , be based upon your particular business and its projected audience. Some things to make note of include:
— How much knowledge they should own of utilizing their mobile phones to locate services. This can be particularly important as the market just for accessing on the net services through mobile phones is growing and the percent of ‘complete novices’ (i. e. people using the technology for the first time) will be significantly higher than for the purpose of computer users of your website.
— Which mobile phone or PDA they have. We would usually advise that people work with their own cellular phone in a practice session, so the test out can focus on your website but not on the way the hand-held device works.
Where should mobile phone usability testing sessions always be conducted?
Mobile phone devices and PDAs are used inside the real world thus usability testing of hand held devices will need to therefore not only take place in a usability lab.
Where, when ever and how a mobile phone is employed is critical into a person’s experience of the site they are really accessing. Many of the following instances could influence this knowledge and therefore considerations of the website’s usability:
— Background noises
– Concurrent tasks (i. e. anything at all the person is doing at the same time)
– Physical movement
As such, we would recommend, if at all possible, that any mobile phone and PDA usability testing can be conducted in a laboratory and also in the ‘outside world’.
How you strategy and manage mobile phone simplicity sessions will be based on your business and its target audience, but the many popular strategies to mobile usability testing consist of:
– Lab-based (using a camera to record the session)
— Diary-studies (asking people to maintain a record of how they have used their mobile phone and any challenges they encounter)
– Newspapers prototypes (running usability screening on a paper-based version of your site, applying mobile phone screen-sized pieces of paper)